No Time Limit Returns

A no time-limit returns policy unlike no other!

It's true, Skatesale.co.uk really do offer a no time limit returns policy, simply return your items for a refund or an exchange.

If you wish to return goods to us, you may do so without giving us prior notice.  Please include a covering note including the following information:

• Your name
• Your address, including postcode
• Contact telephone number
• Your order number (found on your order confirmation email)
• Details of the items being returned
• State whether you're need a Refund OR Replacement
• Reason for return
• If you require a replacement, please state which item and size you need
• Any special delivery requirements that need to be added to the label (for example, OK to leave with a neighbour etc)

There is no time limit to return your goods, all we ask is that they are returned unused and in their original packaging. Please ensure that any returned goods are well packaged, as any damaged goods cannot be refunded.

The easiest way to return an item to Skatesale.co.uk is via the post office using one of their recommended parcel services. Please allow 2 to 3 working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, as quickly as possible. In some cases this may take a few days and we will let you know as soon as any refund has been processed.

If you are returning an item because of an error on our part, or because it has a manufacturing fault, we will be more than happy to refund your postage costs. We will refund up to the equivalent of a Post Office standard parcel cost.  If however you are returning unwanted goods or need to exchange for a different size/design, we're afraid that you will be responsible for the cost of returning the parcel. Any goods returned which are in used condition will only have a refund if they have a manufacturing defect.

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item.

SKULLCANDY - Please note that if a Skullcandy item is unsuitable we will only refund if the headphones are returned unopened in their original packaging.  Any faulty headphones will be dealt with in accordance with the usual returns/refund procedure.

This does not affect your statutory rights.

All item need to be returned to:

Skatesale Ltd
Unit 3
Vitrage Technical Park
27 Witney Road
Nuffield Industrial Estate
Poole
Dorset
BH17 0GL

Please note that for international returns you will be responsible for the cost of returning any item that is not suitable, plus any additional delivery costs for exchanged items.

YOUR RIGHT TO CANCEL

If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at sales@skatesale.co.uk or call (01202) 339520 with your order details and we will cancel your order with immediate affect. A full refund will be given for all cancelled orders that are yet to be delivered. If you have received your goods and wish to return them, please follow our returns policy.

PLEASE NOTE

Skatesale.co.uk make every effort to ensure that your order is received, as ordered, in pristine condition. We take pride in dispatching all items as accurately, quickly and neatly as possible.

However, occasionally orders may be damaged during transit or items may be found to be missing from the delivery.

Any damaged or missing goods must be reported to Skatesale.co.uk within 24 hours of receiving your order. Please call our Shipping and Returns Department on (01202) 339520 between 9am - 5pm.

Provided you do notify us within 24 hours of delivery of any damaged or missing goods then we will arrange for the appropriate response to be actioned. This may be the replacement of an item or a refund. In light of this it is important that you adhere to the following steps when receiving an order:

* All damaged or missing products must be reported to us within 24 hours of receiving the item(s).

* Once you have received your order, please carefully check (without ripping or damaging the item packaging) that everything is as it should be. If you do find any products to be damaged then please contact us within 24 hours.