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Skatesale.co.uk Delivery & Shipping Information

This page details delivery options for items bought directly from Skatesale.co.uk only.

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.

Delivery (shipping) charges to UK mainland addresses are £3.50 per order for UK 1-2 working day delivery and £2.50 for a 2-3 working day service. Orders over £100 are delivered FREE on a 2-3 working day basis to UK mainland addresses. The delivery charge to Northern Ireland, Southern Ireland, Channel Islands, Offshore Isles and the Scottish Highlands is £6.95 per order and is on a 2-3 working day basis. Saturday deliveries to UK mainland addresses are £15.

Please note Order Deadline is 5pm. All orders placed after 5pm will be processed on the next working day. Orders placed before 5pm Mon-Friday will be processed that day and should be dispatched from our warehouse within 24 hours, subject to stock availability and security checks.

Orders placed after 5pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  Orders received on weekends and Bank Holidays will be processed on the next working day and then delivered according to the delivery band selected.

All items with delivery marked as Pre-Order are not available for immediate dispatch as Skatesale are waiting to receive the product from our distributer.

In the unlikely event of a product being out of stock, the order will not be processed and Skatesale will contact the customer as soon as possible.

All items ordered from Skatesale will be delivered via our partnership with DPD. You will be notified by email when your order has been dispatched. Your order should be delivered between 9.00am - 5.30pm although items can be delivered from 7.30am up until 9.00pm, the day of delivery will depend on the service selected.

If you provide a mobile number with your order, DPD will text on the day of delivery with the hour time-window scheduled for your delivery.

DPD can deliver on a Saturday, however the charge for this service is £15 and items should be delivered before 12pm. If Saturday delivery is required, select the Saturday delivery option when ordering. DPD do not deliver on a Sunday. Saturday delivery is subject to availability.

As DPD require a signature when delivering items, please consider using your work address to ensure a signature can be obtained, If a work address is not appropriate, DPD allow for items to be left with a neighbour or in a safe place on your property. If you wish for this to happen, please include the relevant information in the "Delivery Instructions" box when completing your order. For example, "OK to leave with neighbour" or "OK to leave in front porch" etc.

If an order is instructed to be left somewhere without a signature, it is done so at your own risk.

Once your order has been dispatched our website allows you to track your goods online. Simply sign into your Skatesale account and all the latest information regarding your parcel will be available to view.

If an item is unable to be delivered first time, DPD will attempt a second delivery (usually on the next working day unless specifically informed otherwise). If the second delivery is unsuccessful, the item will be returned to the nearest local DPD depot. At this point, if a third delivery attempt is arranged, a charge of £3.50 will be charged to the customer.

If you have any questions regarding your delivery, please contact us either by email at sales@skatesale.co.uk or call us on (01202) 339520 stating your full contact information and if possible your unique Skatesale order number and we will be happy to help.

International Shipping

Skatesale are now happy to be able to offer delivery of items to select countries within Europe through our partnership with DPD couriers. The delivery bands, costs and timescales are as follows:

Zone 1, 3-5 working days, £15:
France, Belgium, Germany, Luxembourg & The Netherlands

Zone 2, 3-5 working days, £20:
Austria, Denmark

Zone 3, 3-5 working days, £22.50:
Czech Republic, Italy, Slovakia & Spain

Zone 4, 3-5 working days, £25:
Estonia, Finland, Hungary, Poland, Portugal, Sweden & Slovenia

Zone 5, 5-7 working days, £30:
Bulgaria, Greece, Latvia, Lithuania & Romania

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

All international orders over £100 must be paid for via PayPal.

Unfortunately due to customs regulations that are beyond our control, we are unable to ship items certain countries including the U.S.A, Japan or Switzerland.

Customs charges: Some countries are subject to an additional customs charge. This charge is to be paid for by the customer.

If the country you live in has not been listed but you wish to have an item delivered, please email sales@skatesale.co.uk - Just tell us the item you are looking for and the country you wish to have it sent to and we will contact you with a delivery cost quote.

YOUR RIGHT TO CANCEL

If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at sales@skatesale.co.uk or call 01202 339520 with your order details and we will cancel your order with immediate affect. A full refund will be given for all cancelled orders that are yet to be delivered. If you have received your goods and wish to return them, please follow our returns policy.

PLEASE NOTE

Skatesale make every effort to ensure that your order is received, as ordered, in pristine condition. We take pride in dispatching all items as accurately, quickly and neatly as possible.

However, occasionally orders may be damaged during transit or items may be found to be missing from the delivery.
Any damaged or missing goods must be reported to Skatesale within 24 hours of receiving your order. Please call our Shipping and Returns Department on (01202) 339520 between 9am - 5pm.

Provided you do notify us within 24 hours of delivery of any damaged or missing goods then we will arrange for the appropriate response to be actioned. This may be the replacement of an item or a refund. In light of this it is important that you adhere to the following steps when receiving an order:

* All damaged or missing products must be reported to us within 24 hours of receiving the item(s).
* Once you have received your order, please carefully check (without ripping or damaging the item packaging) that everything is as it should be. If you do find any products to be damaged then please contact us within 24 hours.