Customer Hotline 01202 339520

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FAQ's

What is www.skatesale.co.uk
skatesale.co.uk, is an exciting new website offering you top quality quad skates, inlines, Heelys and accessories at bargain sale prices.

Is this site safe?
Yes it is, we take security seriously, your credit card information is not stored anywhere in our systems once your order has been processed and all ordering is done on a secure (128 bit SSL) connection.

Do you charge for shipping?
We charge £3.95 for 1-2 working days shipping to UK mainland orders, delivery is FREE for all orders over £100. You can also choose a 2-3 day service for £2.95. Saturday delivery before midday is available for all available last minute items, however there is a charge of £15.

Can you ship to other countries?
Yes we can, however there is an additional charge, please call us for further details.

What forms of payment do you accept?
We accept cheques, PayPal, postal orders and most credit/debit cards, sorry we do not accept American Express.

How long will it take for my order to get to me?
We dispatch most orders within 24 hours of receiving the order. Orders received after 5pm will be processed the following working day. Some items may take a little longer if they are out of stock, however we can usually get new stock within 2-3 working days.

What happens if you are out of stock of what I order?
Usually everything available on the site is in stock, if the item is out of stock we will contact you and your card will not be charged.

Can I track my order?
Yes you can, simply enter your order number and email address on our website to track your order.

What is your returns policy?
We offer a full refund or exchange policy, please see our returns section.

Is there a warranty on your goods?
Most manufacturers offer a warranty against manufacturing defects only, we will exchange any faulty goods free of any charge.

Do you have a colour catalogue?
We have a product guide displaying some of most popular items, please give us a call and we will be happy to send you one.

What do you do with the information you collect from me?
Nothing except use it to ship your order. Your name or email will not be passed on to any other organisation, we may on occasions email you with new products and news, however if you would like us to stop just let us know!