Easy Ordering

We're a pretty straight forward bunch at Skatesale.co.uk - so that's why we've made the ordering process soooOoo simple. You should be able to order without too much issue but in case you're like us and need to know it step by step, then here it is...

Search For Your Products

Couldn't be simpler! There are loads of ways to get all the goodies you want to buy.

1. Main Navigation

Using the main navigation bar (that's the horizontal one in grey) hover your mouse cursor over the category you want to view (or for those of you on a iPad or snazzy tablet your finger will do). As you hover over areas with more sub categories in them a drop down menu will appear. Click on the category or sub category you want!

2. Click The Adverts

You'll jump straight through to categories and products that you like the look of!

3. Search

Why not try the old fashion way of typing in what you're looking for in the search bar and click 'GO'.

4. Use The Quick Find

(This is currently switched off as we've just re-launched but when we switch it back on again this is what you'll be able to do...) Select a Category, Brand, Size or Price Brand and click 'Quick Find'!

Add Products To Your Basket

Add to your basket the products you really, really want using the Buy buttons that appear on each product page.

1. Choose Your Options

Some products have choices like size and colour, so make sure you choose the options you want.

2. Continue To Checkout

When you're done, now begin the very simple to use checkout process by clicking on 'Checkout' on the top right of your browser.

Confirm Your Shopping Basket

Now here's the opportunity to take a quick peek at your order and make amendments to your order before placing it.

1. Quick Check

Have a quick check of your order you're about to place. All the stuff you want to buy in there? Yes, great! Nope, just click 'Go Back To Shop' and continue browsing.

2. Choose Your Delivery Country

Check how much the delivery will be and simply choose where you want the order delivered to by clicking the 'Deliver To' drop down menu and click 'Update' (if your web browser is clever enough to will click the update button for you). If you want to see our full Delivery Information please click here.

3. Choose Your Delivery Option

You need to then pick your preferred delivery option. Please remember if you see the Delivery option 'Ship When In Stock' it really really means we don't have it in stock so your order will be shipped ONLY when it is back in stock. For more info on out of stock products please call our customer care team on 01202 339520.

4. Ordered Before? Use Up Your Reward Points!

If you've ordered from us before it's likely that you'll have earned some reward points and if you have a message will automatically appear asking you if you want to redeem them against your order. You've earned them, they're yours, so why not use them?!

5. Use Your Gift Card

If you have a gift card (lucky you) then enter the 16 digit code in the voucher code box to redeem it. Remember you can redeem only one gift card in a single purchase.

6. Got A Discount Code?

If you are one of the extremely lucky ones who has a discount voucher then you can also enter the discount code in the voucher code box to redeem it but remember you can only ever redeem one discount code per order!

7. Check It Out!

Click 'Continue' to checkout with Skatesale.co.uk. If you do checkout with Skatesale.co.uk you'll earn reward points for qualifying products and it's so much simpler than the other payment options which include Paypal Checkout. Remember all Skatesale.co.uk payments are processed using the globally recognised and trusted SagePay and all our data is securely encrypted so your in good hands.

Account Information

We need your information to help get your order to you as quickly as possible, things like mobile telephone number allow us to text you a delivery information update and email addresses are used to send out order confirmations and login details. Remember we never sell or share your data with anyone else - that's a promise.

1. Not a customer yet?

No worries, creating your Rawk account only takes a few moments and will allow you to check the progress of your order and access amazing goodies such as Reward Points. Simply complete your details, billing and delivery address, delivery instructions if you think it will help us get your stuff to you and don't forget to tick the Special Offer Mailing list as we'd love to send you all our special offers.   

2. Already a customer?

Brilliant, just log in and all your details that are saved can be used - saves you filling it out again (but it's always worth checking your details haven't changed since you last ordered)!

3. Go To Payment

Now all you need to do is proceed to the payment screen by clicking the green 'Continue' button at the bottom of the page.

Payment

Once you have completed your payment details and submitted it your order is placed! WooOo! You are now automatically logged into your Skatesale.co.uk Account where you can do a whole host of things such as check your order status and view delivery tracking. We've also sent you a registration email with your login instructions for future use and an order confirmation email!

Payment Problems

Only very rarely do payment problems occur during the process of charging your credit or debit card or authorising your purchase via Papal or Google Checkout. The most likely cause of this is usually the payment details or billing details being incorrect, so please double check them by clicking the back button. On really rare occasions the payment will be rejected and this can be due to the payment provider's gateway having a temper tantrum, if you've found yourself stuck, give us a call on 01202 339520 and we'd be happy to help.

Problems Logging In?

Click here for some hints and tips but remember you can call our Customer Care team on 01202 339520.

Why Not Check Your Order Status!

Once you are logged into your account, click 'My Orders' and you'll see an overview of all orders you have placed with a Status. The status' mean:

Authorised

Your order is being Authorised in our system following security checks and is waiting to be confirmed for picking.

Picking

All of your items are now been picked in by our Warehouse Crew at Team Skatesale.co.uk (they're the unsung heroes)!

Dispatched

Your order has left Skatesale.co.uk HQ and is winging its way to your doorstep! If your order has a tracking number assigned to it you'll be able to click the View Tracking link in 'My Orders'.

...and that's about it! If you have any queries about our no time limit returns policy then click here!

Happy Shopping!

Payments

Pay securely and with confidence at Skatesale.co.uk

If you wish to order any of the great value products at Skatesale.co.uk, (let's face it, why wouldn't you), you can checkout and pay in confidence though our fully secure payment gate way.

You can place an order using the following payment methods:

• Visa
• Mastercard
• Visa Electron
• Switch / Maestro
• American Express
• Delta
• Google Checkout (launching in 2012)
• PayPal

If you have any questions, please don't hesitate to contact us on (01202) 339520.

Fast Delivery

Skatesale.co.uk Delivery & Shipping Information

This page details delivery options for items bought directly from Skatesale.co.uk only.

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order.

Delivery (shipping) charges to UK mainland addresses are £3.50 per order for UK 1-2 working day delivery and £2.50 for a 2-3 working day service. Orders over £100 are delivered FREE on a 2-3 working day basis to UK mainland addresses. The delivery charge to Northern Ireland, Southern Ireland, Channel Islands, Offshore Isles and the Scottish Highlands is £6.95 per order and is on a 2-3 working day basis. Saturday deliveries to UK mainland addresses are £15.

Please note Order Deadline is 5pm. All orders placed after 5pm will be processed on the next working day. Orders placed before 5pm Mon-Friday will be processed that day and should be dispatched from our warehouse within 24 hours, subject to stock availability and security checks.

Orders placed after 5pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  Orders received on weekends and Bank Holidays will be processed on the next working day and then delivered according to the delivery band selected.

All items with delivery marked as Pre-Order are not available for immediate dispatch as Skatesale are waiting to receive the product from our distributer.

In the unlikely event of a product being out of stock, the order will not be processed and Skatesale will contact the customer as soon as possible.

All items ordered from Skatesale will be delivered via our partnership with DPD. You will be notified by email when your order has been dispatched. Your order should be delivered between 9.00am - 5.30pm although items can be delivered from 7.30am up until 9.00pm, the day of delivery will depend on the service selected.

If you provide a mobile number with your order, DPD will text on the day of delivery with the hour time-window scheduled for your delivery.

DPD can deliver on a Saturday, however the charge for this service is £15 and items should be delivered before 12pm. If Saturday delivery is required, select the Saturday delivery option when ordering. DPD do not deliver on a Sunday. Saturday delivery is subject to availability.

As DPD require a signature when delivering items, please consider using your work address to ensure a signature can be obtained, If a work address is not appropriate, DPD allow for items to be left with a neighbour or in a safe place on your property. If you wish for this to happen, please include the relevant information in the "Delivery Instructions" box when completing your order. For example, "OK to leave with neighbour" or "OK to leave in front porch" etc.

If an order is instructed to be left somewhere without a signature, it is done so at your own risk.

Once your order has been dispatched our website allows you to track your goods online. Simply sign into your Skatesale account and all the latest information regarding your parcel will be available to view.

If an item is unable to be delivered first time, DPD will attempt a second delivery (usually on the next working day unless specifically informed otherwise). If the second delivery is unsuccessful, the item will be returned to the nearest local DPD depot. At this point, if a third delivery attempt is arranged, a charge of £3.50 will be charged to the customer.

If you have any questions regarding your delivery, please contact us either by email at sales@skatesale.co.uk or call us on (01202) 339520 stating your full contact information and if possible your unique Skatesale order number and we will be happy to help.

International Shipping

Skatesale are now happy to be able to offer delivery of items to select countries within Europe through our partnership with DPD couriers. The delivery bands, costs and timescales are as follows:

Zone 1, 3-5 working days, £15:
France, Belgium, Germany, Luxembourg & The Netherlands

Zone 2, 3-5 working days, £20:
Austria, Denmark

Zone 3, 3-5 working days, £22.50:
Czech Republic, Italy, Slovakia & Spain

Zone 4, 3-5 working days, £25:
Estonia, Finland, Hungary, Poland, Portugal, Sweden & Slovenia

Zone 5, 5-7 working days, £30:
Bulgaria, Greece, Latvia, Lithuania & Romania

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

All international orders over £100 must be paid for via PayPal.

Unfortunately due to customs regulations that are beyond our control, we are unable to ship items certain countries including the U.S.A, Japan or Switzerland.

Customs charges: Some countries are subject to an additional customs charge. This charge is to be paid for by the customer.

If the country you live in has not been listed but you wish to have an item delivered, please email sales@skatesale.co.uk - Just tell us the item you are looking for and the country you wish to have it sent to and we will contact you with a delivery cost quote.

YOUR RIGHT TO CANCEL

If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at sales@skatesale.co.uk or call 01202 339520 with your order details and we will cancel your order with immediate affect. A full refund will be given for all cancelled orders that are yet to be delivered. If you have received your goods and wish to return them, please follow our returns policy.

PLEASE NOTE

Skatesale make every effort to ensure that your order is received, as ordered, in pristine condition. We take pride in dispatching all items as accurately, quickly and neatly as possible.

However, occasionally orders may be damaged during transit or items may be found to be missing from the delivery.
Any damaged or missing goods must be reported to Skatesale within 24 hours of receiving your order. Please call our Shipping and Returns Department on (01202) 339520 between 9am - 5pm.

Provided you do notify us within 24 hours of delivery of any damaged or missing goods then we will arrange for the appropriate response to be actioned. This may be the replacement of an item or a refund. In light of this it is important that you adhere to the following steps when receiving an order:

* All damaged or missing products must be reported to us within 24 hours of receiving the item(s).
* Once you have received your order, please carefully check (without ripping or damaging the item packaging) that everything is as it should be. If you do find any products to be damaged then please contact us within 24 hours.

Happy Customers

Skatesale is SO different to the other companies I tried to buy from! You really surpassed the customer service - ESPECIALLY when your managing director called me in the evening to ensure my son's birthday present arrived! WOW!!!