Easy Ordering

We're a pretty straight forward bunch at Skatesale.co.uk - so that's why we've made the ordering process soooOoo simple. You should be able to order without too much issue but in case you're like us and need to know it step by step, then here it is...

Search For Your Products

Couldn't be simpler! There are loads of ways to get all the goodies you want to buy.

1. Main Navigation

Using the main navigation bar (that's the horizontal one in grey) hover your mouse cursor over the category you want to view (or for those of you on a iPad or snazzy tablet your finger will do). As you hover over areas with more sub categories in them a drop down menu will appear. Click on the category or sub category you want!

2. Click The Adverts

You'll jump straight through to categories and products that you like the look of!

3. Search

Why not try the old fashion way of typing in what you're looking for in the search bar and click 'GO'.

4. Use The Quick Find

(This is currently switched off as we've just re-launched but when we switch it back on again this is what you'll be able to do...) Select a Category, Brand, Size or Price Brand and click 'Quick Find'!

Add Products To Your Basket

Add to your basket the products you really, really want using the Buy buttons that appear on each product page.

1. Choose Your Options

Some products have choices like size and colour, so make sure you choose the options you want.

2. Continue To Checkout

When you're done, now begin the very simple to use checkout process by clicking on 'Checkout' on the top right of your browser.

Confirm Your Shopping Basket

Now here's the opportunity to take a quick peek at your order and make amendments to your order before placing it.

1. Quick Check

Have a quick check of your order you're about to place. All the stuff you want to buy in there? Yes, great! Nope, just click 'Go Back To Shop' and continue browsing.

2. Choose Your Delivery Country

Check how much the delivery will be and simply choose where you want the order delivered to by clicking the 'Deliver To' drop down menu and click 'Update' (if your web browser is clever enough to will click the update button for you). If you want to see our full Delivery Information please click here.

3. Choose Your Delivery Option

You need to then pick your preferred delivery option. Please remember if you see the Delivery option 'Ship When In Stock' it really really means we don't have it in stock so your order will be shipped ONLY when it is back in stock. For more info on out of stock products please call our customer care team on 01202 339520.

4. Ordered Before? Use Up Your Reward Points!

If you've ordered from us before it's likely that you'll have earned some reward points and if you have a message will automatically appear asking you if you want to redeem them against your order. You've earned them, they're yours, so why not use them?!

5. Use Your Gift Card

If you have a gift card (lucky you) then enter the 16 digit code in the voucher code box to redeem it. Remember you can redeem only one gift card in a single purchase.

6. Got A Discount Code?

If you are one of the extremely lucky ones who has a discount voucher then you can also enter the discount code in the voucher code box to redeem it but remember you can only ever redeem one discount code per order!

7. Check It Out!

Click 'Continue' to checkout with Skatesale.co.uk. If you do checkout with Skatesale.co.uk you'll earn reward points for qualifying products and it's so much simpler than the other payment options which include Paypal Checkout. Remember all Skatesale.co.uk payments are processed using the globally recognised and trusted SagePay and all our data is securely encrypted so your in good hands.

Account Information

We need your information to help get your order to you as quickly as possible, things like mobile telephone number allow us to text you a delivery information update and email addresses are used to send out order confirmations and login details. Remember we never sell or share your data with anyone else - that's a promise.

1. Not a customer yet?

No worries, creating your Rawk account only takes a few moments and will allow you to check the progress of your order and access amazing goodies such as Reward Points. Simply complete your details, billing and delivery address, delivery instructions if you think it will help us get your stuff to you and don't forget to tick the Special Offer Mailing list as we'd love to send you all our special offers.   

2. Already a customer?

Brilliant, just log in and all your details that are saved can be used - saves you filling it out again (but it's always worth checking your details haven't changed since you last ordered)!

3. Go To Payment

Now all you need to do is proceed to the payment screen by clicking the green 'Continue' button at the bottom of the page.

Payment

Once you have completed your payment details and submitted it your order is placed! WooOo! You are now automatically logged into your Skatesale.co.uk Account where you can do a whole host of things such as check your order status and view delivery tracking. We've also sent you a registration email with your login instructions for future use and an order confirmation email!

Payment Problems

Only very rarely do payment problems occur during the process of charging your credit or debit card or authorising your purchase via Papal or Google Checkout. The most likely cause of this is usually the payment details or billing details being incorrect, so please double check them by clicking the back button. On really rare occasions the payment will be rejected and this can be due to the payment provider's gateway having a temper tantrum, if you've found yourself stuck, give us a call on 01202 339520 and we'd be happy to help.

Problems Logging In?

Click here for some hints and tips but remember you can call our Customer Care team on 01202 339520.

Why Not Check Your Order Status!

Once you are logged into your account, click 'My Orders' and you'll see an overview of all orders you have placed with a Status. The status' mean:

Authorised

Your order is being Authorised in our system following security checks and is waiting to be confirmed for picking.

Picking

All of your items are now been picked in by our Warehouse Crew at Team Skatesale.co.uk (they're the unsung heroes)!

Dispatched

Your order has left Skatesale.co.uk HQ and is winging its way to your doorstep! If your order has a tracking number assigned to it you'll be able to click the View Tracking link in 'My Orders'.

...and that's about it! If you have any queries about our no time limit returns policy then click here!

Happy Shopping!

Payments

Pay securely and with confidence at Skatesale.co.uk

If you wish to order any of the great value products at Skatesale.co.uk, (let's face it, why wouldn't you), you can checkout and pay in confidence though our fully secure payment gate way.

You can place an order using the following payment methods:

• Visa
• Mastercard
• Visa Electron
• Switch / Maestro
• American Express
• Delta
• Google Checkout (launching in 2012)
• PayPal

If you have any questions, please don't hesitate to contact us on (01202) 339520.

DELIVERY

Skate Sale Delivery & Shipping Information

UK Mainland Delivery

£3.50 per order for UK mainland 1-2 working days

£2.50 per order for UK mainland 2-3 working days

FREE for all orders over £100 for UK mainland 2-3 working days

£15.00 for Saturday pre-noon UK Mainland delivery 2-3 working days

 

Northern Ireland, Southern Ireland, Channel Islands, Offshore Isles & Scottish Highlands Delivery

£6.95 per order 2-3 working day service

 

International Delivery

£15.00 France, Belgium, Germany, Luxembourg & The Netherlands 3-5 working days

£20.00 Austria, Denmark, 3-5 working days

£22.50 Czech Republic, Italy, Slovakia & Spain, 3-5 working days

£25.00 Estonia, Finland, Hungary, Poland, Portugal, Sweden & Slovenia 3-5 working days

£30.00 Bulgaria, Greece, Latvia, Lithuania & Romania 5-7 working days

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

All international orders over £100 must be paid for via PayPal.

 

Which courier will deliver my parcel?

We use DPD Couriers who are part of the Geopost group the second largest postal operation in Europe.

Smaller items may be sent via Royal Mail 1st Class post.

 

Do I need to sign for my parcel?

DPD will require a signature on delivery. If you're not going to be at home, please consider using your work address to ensure a signature can be obtained.  DPD allow for items to be left with a neighbour or in a safe place on your property. Please include the relevant information in the "Delivery Instructions" box when completing your order.

 

Will I be notified when my order will be delivered?

A FREE text message and email will be sent to you advising the date and time of delivery. You can choose to reschedule to a different day if required.

 

Order Deadline

All orders placed after 5pm will be processed on the next working day. Orders placed before 5pm Mon-Friday will be processed that day and should be dispatched from our warehouse within 24 hours, subject to stock availability and security checks.

 

I've ordered after 5pm on a Friday, when will I get my order?

Orders placed after 5pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  Orders received on weekends and Bank Holidays will be processed on the next working day.

NOTE: If a delivery is unsuccessful due to no-one being available to sign or any other reason which is not the fault of our nominated couriers and the parcel is returned to us, we will need to charge a minimum fee of £2.95 to re-deliver the parcel.  This will apply to all orders including those that benefited from free delivery originally.

Happy Customers

Most definitely 5 star service. Was told item could take 3-5 days, arrived within 2 days. Super super super.

Excellent value as item at least £5-£10 more expensive on other website.

Mrs C Garfield